Store Policy
Customer Care
For product questions, delivery enquiries or help with a purchase, email brinkjackpet4@gmail.com or use our contact form. Include your order number if you have one and a brief description of the issue.
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For damaged, faulty or incorrect items, include photos where helpful. Please do not send card details or passwords by email.
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We currently serve customers in the United Kingdom only. Review product sizes, specifications and care instructions before ordering. See Shipping & Returns for cancellation and return information.
Privacy & Safety
BRINKJACKPET uses the contact, delivery and order information you provide to process purchases, arrange fulfilment and respond to enquiries. Order processing is necessary to perform our contract with you; some records must also be kept to meet legal obligations.
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Our site is hosted by Wix and card payments are processed through Stripe. Information needed for fulfilment may be shared with the relevant supplier and delivery provider. Please do not send payment card details or passwords by email.
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Records are retained as needed for orders, customer support and applicable accounting or legal requirements. Where data protection law applies, you may request access, correction, erasure, restriction or portability, and object to certain processing. You can withdraw consent for marketing at any time.
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For privacy enquiries or to exercise your rights, email brinkjackpet4@gmail.com. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.
Product Information
Choose products that suit your pet’s size, age and needs. Read the dimensions, materials, fitting guidance and care instructions on each product page before purchasing.
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Colours may look different on different screens. Product availability and the options offered are shown on the product page. If a detail is unclear, email brinkjackpet4@gmail.com before placing your order.
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Use accessories as directed, supervise your pet where appropriate and check items regularly for signs of wear. Pet accessories are not a substitute for veterinary advice or treatment.
Payment Methods
Pay by credit or debit card through Stripe. Prices are displayed in pounds sterling (GBP).
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The payment options available for your order appear at checkout before you confirm payment.